Returns; Exchanges; Good Merchandise
Returns of good merchandise may be accepted by CrateEngineHeaven.com in its sole discretion under the following conditions:
1. Return/Exchange of merchandise in totally re-saleable condition, without markings on the original packaging will be restricted to extraordinary circumstances with prior approval from CrateEngineHeaven.com. Accepted return will be assessed a 30% restocking charge.
2. Return/Exchange of merchandise in packaging that has been marked, relabeled or otherwise defaced will be restricted to extraordinary circumstances with prior approval from your CrateEngineHeaven.com. Accepted return will be assessed a 40% or higher restocking charge.
3. Merchandise classified by CrateEngineHeaven.com as TB (To Be Discontinued), or DC (Discontinued), may not be returned for credit.
4. Merchandise on sales promotion or inventory packages may not be returned for credit.
5. Buyer must pay all return transportation charges.
6. Buyer must obtain and complete an RMA form, issued by CrateEngineHeaven.com, for any good merchandise return or exchanges.
7. Returns/Exchanges will not be accepted under any circumstances after 30 calendar days after the ship date indicated by CrateEngineHeaven.com.
8. Any returns for non-fitment or quality issues will require high quality digital pictures of the products to be emailed to the account manager before an RMA is approved.
9. Order cancellations will take up to 48 hours after a cancellation is requested before the order is officially cancelled and money processed for return.